8i88's Privacy Policy
A full overview of how your personal information is collected, stored, and used, and what rights you have.
Table of Contents
1 Introduction & Applicability
This privacy policy applies to users of the 8i88 platform. When you open an account with 8i88, use our services, or visit our website, you consent to the processing of your information under the terms set out in this policy.
8i88 places the highest importance on the privacy of players in Bangladesh. Information stored on our platform is used solely to provide services, manage accounts, and meet legal obligations. Your information is never sold to unauthorized third parties under any circumstances.
If you have any questions about this policy, you can contact our support team directly. At 8i88, we believe that transparency and trustworthiness are the foundation of a healthy online gaming environment.
2 Information Collection
8i88 collects information in several ways. The categories are detailed below.
2.1 Account Registration Information
This includes information you voluntarily provide when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
2.2 Usage Information
Information collected automatically when you use our platform:
- Login time and date
- IP address and device type
- Browser type and version
- Pages visited and click patterns
- Game play history and betting information
- Complete transaction history
2.3 Identity Verification Information
To comply with legal obligations and Anti-Money Laundering (AML) policies, we may request the following information in certain circumstances:
- Scanned copy of National ID (NID) or passport
- Proof of residence (utility bill or bank statement)
- Proof of ownership of the payment method
These documents are used only for the verification process and are stored with the highest level of security.
2.4 Support Contact Information
When you contact our customer service, the following information may be stored:
- Transcripts of live chat conversations
- Email correspondence
- Descriptions of complaints and issues
- Resolution history
This information is retained to improve service quality and to assist with future support.
3 Use of Information
8i88 uses your information only for lawful and legitimate purposes. Below is a detailed description of the reasons we process your information.
Service Operations
Your information is used to create and manage your account, process deposits and withdrawals, enable gameplay, and provide bonuses and rewards.
Identity & Age Verification
Only those aged 21 and above may participate on 8i88. Identity verification is carried out to confirm this requirement and to maintain account security.
Legal & Regulatory Compliance
Processing certain information is legally required in order to comply with applicable laws, Anti-Money Laundering regulations, and fraud prevention guidelines.
Customer Service
The support team uses your account and contact information to resolve issues, answer questions, and ensure effective assistance.
Security & Fraud Prevention
Security analysis is conducted to prevent account hacking, unauthorized transactions, and various forms of online fraud.
Service Improvement
Anonymized data is analyzed to improve platform performance, the range of games, and payment processes by reviewing user experience.
4 Information Storage & Security
8i88 uses industry-standard technologies and processes to ensure the security of your information. No security method is 100% foolproof, but we take every precaution available.
Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transfers are secured
- Passwords and sensitive information stored in hashed and encrypted form
- Regular security audits and vulnerability testing
- Two-Factor Authentication available
- Server-level firewall and intrusion detection systems
Data Retention Period
We retain information only for as long as necessary:
- Active accounts: for the entire duration the account is active
- After account closure: for the period required by legal obligations
- Transaction records: in accordance with financial regulatory requirements
- Support conversations: for a limited period after resolution
Once the specified period has ended, information is securely deleted or anonymized.
Response to a Data Breach
If a data security breach occurs for any reason and it affects your rights, 8i88 will notify you as quickly as possible. The notification will include details about the nature of the breach, potential risks, and the steps we have taken. In such a situation, you will be advised to change your password and monitor your account activity.
5 Sharing Information with Third Parties
8i88 never sells your personal information. However, limited information may be shared with trusted partners when necessary for service operations in specific circumstances.
Payment Processors
Financial information required to operate payment gateways such as bKash, Nagad, Rocket, Upay, and bank transfers is used solely to complete transactions.
Game Providers
Limited session information is exchanged with game providers including Pragmatic Play, Evolution Gaming, Spribe, and JILI for the purpose of operating games. They operate under strict data protection agreements.
Legal Authorities
Relevant information may be provided when legally required to do so, such as in response to a court order, a lawful request from a law enforcement agency, or a financial crime investigation.
Technology Service Providers
We work with contracted technology partners for website hosting, data storage, cybersecurity, and analytics services. These partners may only use information for the specified purpose and may not share it further with third parties.
Business Transfer
If there is a change in ownership of 8i88 in the future (merger or acquisition), user information may be transferred as part of the business assets. We will notify you before any such change takes place.
6 Cookies & Tracking Technologies
Cookies are small text files stored in your browser or on your device. The 8i88 website uses cookies to function properly and to improve your experience.
Essential Cookies
These cookies are essential for the core functions of the website. They are needed to maintain login sessions, store security tokens, and continue shopping cart or game sessions. Disabling these cookies will prevent the site from working properly.
Analytical Cookies
Anonymous analytical data is collected to understand how many users are spending time on which pages and for how long. This information is used to improve site performance and user experience.
Functional Cookies
These cookies are used to remember your preferences (such as language preference). Without them, you will need to re-select your preferences each time you visit the site.
Cookie Controls
You can block or delete cookies at any time by changing your browser settings. However, this may limit some functionality of the site. Most modern browsers provide detailed control options for managing cookies.
7 Your Rights
As a user of 8i88, you have several important rights regarding your personal information. Contact our support team to exercise these rights.
Right of Access
You may request a copy of the information we hold about you. This request can be made in Bengali or English.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. You can also update much of your information yourself through account settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object at any time to marketing communications and optional analytical processing. Once this objection takes effect, your information will no longer be used for that purpose.
Right to Data Portability
You may request your information in a structured, commonly used format. Where technically feasible, assistance will be provided to transfer this information directly to another provider.
Right to Restrict Processing
If there is a dispute about the accuracy of information or an objection to the legitimacy of processing, you may request that processing be restricted until the matter is resolved.
How to Exercise Your Rights
To exercise any of the rights listed above, send a written request through 8i88's support channel. We will respond and take the necessary steps as quickly as possible after receiving your request. You may be required to verify your identity before the request is processed.
8 Policy Changes
8i88 reserves the right to update this privacy policy from time to time. Changes may be made due to business updates, new legal obligations, or technological developments.
If any significant changes are made, we will notify you through the following:
- A notification to the email address registered to your account
- An on-screen notice when you log in to the platform
- Display of the updated date on this page
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you do not agree with the changes, you may request that your account be closed.
9 Contact
Privacy-Related Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Live Chat: 24/7 direct support in Bengali
Email: [email protected]
For privacy-related email requests, write "Privacy Policy Request" as the subject and send it from the email address registered to your account. This will allow for faster processing.
Our Commitment
8i88 is committed to your privacy. We promise:
- We will never sell your data
- We will only collect necessary information
- We will follow SSL encryption and fair play policies
- We will respond promptly to your rights requests
- We will notify you of any changes